Support Document
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Partner Guide — Geotab Integrated Solution for Vermeer
Support Document
0 mins to read
This document answers common questions regarding the Geotab Integrated Solution for Vermeer. Our intention is to support you, the Geotab Partner, by providing all the essential information related to this solution. ***Please be aware that this Integration is no longer available, please do not register any devices until further notice.
Geotab Integrated Solution for Vermeer
[December 09, 2022: This Integration is no longer available, please do not register any devices until further notice]
Note: For the most up-to-date version of this document, please visit the following link.
Introduction
This document answers common questions regarding the Geotab Integrated Solution for Vermeer. Our intention is to support you, the Geotab Partner, by providing all the essential information related to this solution.
Which vehicles are eligible for this solution?
- Region: Global
- Make: Vermeer
- Models: Any Vermeer machines with telematics are included in their AEMP feed. To verify please reach out to Vermeer at appsupport@vermeer.com
How do I order this solution?
Step 1 — Sign Vermeer agreement and Get credentials from Vermeer
To sign up with Vermeer, please reach out to appsupport@vermeer.com with the list of VINs. Please confirm with Vermeer that the specific equipment is supported via AEMP feed (https://api.equipmentintelligence.com/v2/aemp/v1). After receiving the Vermeer credentials, please login to the Vermeer Telematics Portal and accept the data usage agreement.
After you have completed this step, you can proceed to Step 2 to order the solution from your MyAdmin account.
Step 2 — Register third-party devices on MyAdmin
You will need Geotab third-party device serial numbers to use this solution with MyGeotab. You can order third-party serial numbers from your MyAdmin account using the following steps:
1 | Log in to MyAdmin. |
2 | From the main menu, navigate to Devices > Device Admin. |
3 | Click Register Third-Party Devices. |
4 | Enter the Account and Number of Devices (i.e. the number of vehicles you want to register). |
5 | Enter the Product Code as 10061. |
6 | From the Subscription Plan dropdown menu, select Vermeer AEMP. For more information on subscription plans, please check the Data Set document. |
7 | Click Submit to download a .csv file with allocated serial numbers. |
8 | The MyAdmin order process is complete. After you receive third-party serial numbers, complete additional steps in MyGeotab to start using the solution. |
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Step 3 — Add devices in MyGeotab (S. No. & VIN)
! IMPORTANT: Make sure to provide the VIN when adding the device to MyGeotab
Add a Single Device
1 | Log in to your MyGeotab portal. |
2 | From the main menu, select Vehicles. On the Vehicles page, click Add > Add device.
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3 | Enter the serial number that you received from Geotab. Enter a name for your device in the Description box, such as [Make][Model][Year] or the driver’s name and click OK. Enter the VIN of the vehicle in the “Vehicle ID number:” field and click Save.
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4 | After adding the device in MyGeotab, turn the vehicle ignition ON to complete the process. |
Add Multiple Devices
1 | Log in to your MyGeotab portal. |
2 | From the main menu, select Vehicles. On the Vehicles page, select Add > Quick import. |
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Note: You must provide the VIN to add Vermeer Telematics devices in MyGeotab.
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4 | After adding the devices in MyGeotab, turn the vehicle ignition ON to complete the process. |
! IMPORTANT: Be sure that you add the device to one (1) database only, and that you provide only those VINs which you are authorized to view
✱ NOTE: It may take upto 24 hours for the vehicle data to become available on MyGeotab after the devices are added to the database
Step 4 — Provide Vermeer AEMP credentials
Customers must authorize Geotab to be able to receive vehicle data from Vermeer. Follow the steps below to provide the authorization.
Using OEM Configuration Add-In
The Vermeer AEMP login information is required to be updated on MyGeotab platform by following the steps below.
1 | Log in to your MyGeotab portal. |
2 | Go to Geotab Marketplace, search OEM, and add OEM Configuration Add-In to your database. |
3 | Select “Vermeer” from the OEM drop down menu. |
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5 | Enter your “User Name” / “Password” provided by Vermeer in step 1. Accept the legal conditions prompt. |
6 | Click Add Configuration.
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Step 5 — Fill out Google Form with client details
This form allows Geotab to collect information for completing an ancillary process with Vermeer.
1 | Go to the Geotab Integrated Solution for Vermeer® intake form. |
2 | Complete the form and hit Submit. |
3 | Data flow in MyGeotab will start within 1 week of submitting the form. Any delays will be communicated by Geotab accordingly. |
Using the Solution
1 | After you have added the device in MyGeotab, navigate to Map and click the Trips history button. |
2 | Under Trips History, click a trip to view it on the Map. |
3 | To view telematics data and exceptions, you can view built-in reports, rules and exceptions from MyGeotab. For more details refer to the MyGeotab product guide. |
4 | For more information on subscription plans, please check the Data Set document. |
Billing
Will I be billed by Geotab or Vermeer?
While the solution uses the Vermeer embedded telematics device, all billing will be done by Geotab.
How do I choose a rate plan for the device?
MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, please check the Data Set document. Pricing is available in MyAdmin under Billing > Rate Plans.
When does billing begin?
Billing begins the moment the device is added to MyGeotab and starts receiving data from Vermeer. The solution will be billed at the end of every month (prorated).
Managing Vermeer Devices
How do I identify Vermeer devices in MyAdmin?
You can see your Vermeer devices in MyAdmin under Devices > Device Admin > Look up Devices.
All Vermeer device serial numbers start with “DR”.
Can I use the ‘Replace with new device’ function in MyGeotab?
GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third party device with a new OEM device.
! IMPORTANT: To update an OEMor third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.
How do I terminate a Vermeer device?
Vermeer devices can be terminated from MyAdmin by following the standard device termination process. Please identify your devices under Devices > Device Admin > Look up Devices. Select the devices you wish to terminate and click the Change Plan button to select Terminate Mode. The devices will be terminated on MyAdmin. After this step is complete, we recommend that the devices be removed or archived from MyGeotab database as well.
What happens if I terminate a Vermeer device in MyAdmin?
Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or make it historic.
Can I reactivate terminated devices?
Terminated OEM serial numbers cannot be used again. If you wish to reactivate a vehicle, please repeat the procedure in Step 2 and Step 3 to register and add a new device.
Can I change the VIN/PIN after it has been provided in step 3?
No, the VIN associated with an OEM serial number cannot be changed. If you want to make such changes, terminate the old device and repeat the procedure in Step 2 and Step 3 to register and add a new device.
Does standard Geotab Warranty or RMA Policy apply to Vermeer devices?
Geotab Warranty and RMA Policy do not apply to Vermeer devices. As the hardware belongs to Vermeer, their policy for hardware warranty and repairs will be applicable.
Getting Help
I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?
Here are some preliminary troubleshooting steps you can perform as a Geotab Partner:
- Look at the Serial number prefix - is it what was intended (DR)? If not, terminate and start the process again.
- Check MyGeotab - does VIN exist on the device page? If not, please add it
- Confirm with the customer that vehicle has been moving
Who do I contact for support?
As a Geotab Partner, if you have used all applicable troubleshooting resources, please contact Geotab for support. Please note Geotab is unable to support Accident Reconstruction requests for OEM devices.
How do I contact support?
If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as “Third Party Hardware” and provide both serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you on a resolution.
It has been determined that my device does not work. What should I do?
The factory embedded hardware is covered under the OEM vehicle warranty. If your device does not work, go to an authorized Vermeer repair center for evaluation.
Resources and Contact Information
For more information, please refer to the MyAdmin User Guide. For questions, please contact your Partner Account Manager.
