Installation Guide
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uReader Device Installation Wizard
Installation Guide
0 mins to read
Learn how to validate the configuration of uReaderGPS and IOX-UREADER devices using the uReader Device Installation Wizard and browse solutions for common troubleshooting issues.
User Guide
Introduction
The uReader Device Installation Wizard helps installers validate the configuration of newly installed IOX-UREADER devices. After the device is installed and the LEDs show the right sequence of blinks (four consecutive blinks IOX-UREADER), the Device Installation Wizard will verify the installation. After the validation process has been completed, an email is automatically sent to the Support team containing all the data they need to verify that the installation has been performed correctly.
The steps below describe how to use the Installation Wizard found on URL https://tools.ioxureader.com/install#/ to validate an installation.
✱ NOTE: To ensure proper communication with the IOX-UREADER device, it is mandatory to add a telematics device to the Customer’s database prior to the installation.
✱ NOTE: If the device LEDs do not show the correct sequence of blinks, please contact Support.
1. Entering the devices serial number
To start the validation process, enter the GO serial number and the IOX-UREADER serial number of the connected telematics devices. Note that the installation will not continue if:
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2. Selecting connected modules
- First, select the vehicle type in which the device is installed. A list of available modules appears at the bottom of the screen.
- Next, select which installed modules need to be configured — for example, if the vehicle is a Truck, you can select CAN bus and/or Tachograph.
- Once done, press Next to begin the device configuration process. It may take up to several minutes.
✱ NOTE: If you need to install other modules that are not listed when the vehicle is selected, then select the Custom vehicle type to display all available modules.
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✱ NOTE: Refrigeration unit modules (also known as cold machines) can take longer to change their status from OFF to ON (and vice versa), so allow for additional time for the refrigeration unit module to be correctly detected. When the configuration step is completed, you are prompted to turn on the vehicle ignition, and if applicable, the refrigeration unit. Once you have turned on the ignition and/or refrigeration unit module, press Yes, I have turned it on to continue. If the engine and/or refrigeration unit is not turned on, a warning appears and you are unable to continue. ✱ NOTE: To validate a refrigeration unit, the harness used must be selected. To assist with the selection, please use the provided filters for the make and model or for the unit's controller. |
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3. Validating connected modules
Once the modules are selected, a breakdown of each module is displayed. The application displays the following icons to indicate success or failure:
| A green check icon indicates that the installation was successful. |
| A red exclamation mark icon indicates that an error has occurred. |
| An orange exclamation mark icon indicates a warning. Action may be required to confirm or ignore the message. |
| A blue question mark icon indicates a warning. Action may be required to confirm or ignore the message. |
For more information on warnings, see the Validation Warnings section of this document.
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If there are any errors, tap the red exclamation mark icon to display a pop-up message explaining the error, as well as possible solutions and troubleshooting steps. Once all modules are marked by a green checkmark, press Next to validate selected modules and proceed to the last step. You can now turn off the vehicle ignition, and if applicable, the refrigeration unit module. The validation process may take up to several minutes. |
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Validation warnings
During the validation process, you may encounter warnings marked with the orange exclamation mark icon or the blue question mark icon.
Warnings are different from errors, and may require some action to either confirm or ignore the message, or to provide information to ensure the installation was performed correctly.
The possible warnings for each module are listed below.
CAN bus
To validate this module, you must check that the displayed values match the actual values in the vehicle’s instrument panel. If the values match, press the blue question mark icon, select the Validate all values checkbox, and then press OK. If no Fuel Level or AdBlue Level is displayed, check the vehicle compatibility list and CAN bus connections. You can continue with validation. |
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Tachograph
To validate this module, you must check that the displayed values match the actual values of the vehicle’s VIN and license plate, and that the tachograph display has no errors or warnings. The CANC/FRONTAL and D8 connectors statuses must both read OK to continue. ✱ NOTE: It is possible to continue even if the VIN and/or VRN are missing if the CANC/FRONTAL and D8 connectors statuses are both OK. In this case, click the blue question mark icon to continue. |
Thermograph
To validate this module when there are warnings presents:
You can now proceed with the installation. |
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Refrigeration Unit
To validate this module when there are warnings presents:
You can now proceed with the installation. |
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Door Sensor
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4. Completing the Activation Form
To finish the installation, complete the Final Customer, Installer Company, and Installation Registry forms.
Final Customer
Enter all required fields about the final customer. Fields marked with an asterisk are mandatory.
Installer Company
Enter all required fields about the installer company. Fields marked with an asterisk are mandatory. Note that you can optionally specify another email address to receive a copy of the validation email.
Installation Registry
Enter all required fields about the installation registry. Fields marked with an asterisk are mandatory.
When all required fields have been filled, press Submit to complete the installation. This provides the Support team the necessary information to complete the process.
If you need to make any changes, press Cancel Installation to start again.
5. Troubleshooting
✱ NOTE: When you see an error message, please keep note of the error code, if one is provided. That will help the Support team to accurately address your issue.
Device serial number
Installation cannot proceed if:
- The serial number is incorrect.
- A device is not connected. Both the IOX-UREADER and the uReaderGPS/uReaderFMS will display a warning if the device is disconnected or having communication issues.
Electrical
- If the electrical module is OK, the screen displays the green check mark icon.
- If the electrical module has errors, the screen displays a red exclamation mark icon. Press the icon to see the error message:
- Vehicle Status Warning: Vehicle status is not detected. The screen displays a green check to indicate installation can proceed.
- Vehicle Voltage: This error is caused due to an issue with the vehicle battery.
- Battery Status (Only uReaderGPS): The uReader’s internal battery is faulty. Please contact Support..
CAN bus
- If the CAN bus module is OK, the screen displays the green check mark icon.
- If the CAN bus module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
- Status: Warning: Check that the vehicle ignition is turned on.
- Status: Disabled/Error: Check the vehicle compatibility list and CAN bus connections.
- Odometer: Check the vehicle compatibility list and CAN bus connections.
- Total Fuel Used: Check vehicle compatibility list and CAN bus connections.
Tachograph
- If the Tachograph module is OK, the screen displays the green check mark icon.
- If the Tachograph module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
- Tachograph Status: Check the tachograph CANC/FRONTAL connection.
- D8 Status: Check the D8 connection.
Thermograph
- If the thermograph module is OK, the screen displays the green check mark icon.
- If the thermograph module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
- Thermograph Port: Check the thermograph connection.
- Thermograph FW (Only for a Thermo King model): Check the firmware version.
- Thermograph Temp X: Check the thermograph connection.
Refrigeration Unit
- If the refrigeration unit is OK, the screen displays the green check mark icon.
- If the refrigeration unit module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
- Refrigeration unit Port: Check the thermograph connection (SERIAL/CAN).
- Refrigeration unit Status: Ensure the refrigeration unit is turned on.
- Refrigeration unit zones: Check the cable connected to the refrigeration unit.
Temperature Probe
- If the temperature module is OK, the screen displays the green check mark icon.
- If the temperature module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
- Temperature Probe X: Incorrect temperature. Check the connections or the installed probes.
